TERMS & CONDITIONS
The Booking contract
By booking or participating in one of our tours you agree to our Terms & Conditions (the “Terms”). You hereby confirm that you are taking part in our tour by your own free will and that you have not been obliged to do so by us or any other party. Your booking is confirmed when a written confirmation after receipt of the applicable deposit or full amount is issued. Please check your confirmation carefully and report any incorrect or incomplete information to BornWild or authorized agent immediately. Please ensure that names are exactly as stated in the relevant passport.
You must be at least 18 years of age to make a booking and you are not booking on behalf of anyone whom is under 18 years. You agree to provide full, complete and accurate information to BornWild.
Booking on Behalf of others
By booking on behalf of other participants, you are deemed to be the designated contact person for every participant included on that booking. This means that you are responsible for making all payments due in connection with your Tour booking, notifying BornWild if any changes or cancellations are required and keeping your party informed.
By booking on behalf of another person or persons, you represent and warrant that you have obtained all required consents. You are responsible for verifying that any information you provide on behalf of another participant is complete and accurate and that BornWild will be under no circumstances be liable for any errors or omissions in the information provided to complete a booking.
Required Medical Information
You must provide any medical information reasonably requested by BornWild dependant of the adventures location.
Medical Forms are mandatory for certain Tours. If you have any pre-existing medical conditions which may impact their/your ability to travel, participate in a Tour, travel to remote areas without access to medical facilities or may adversely affect the experience of others on your Tour, you must send a Medical Form, signed by a licensed and practicing physician to BornWild prior to or at the time of final payment for the applicable booking.
BornWild reserves the right to request further information where necessary, as determined in its discretion, for your safety or the safe operation of a Tour.
BornWild reserves the right to deny you permission to travel or participate in any aspect of a Tour at any time and at your own risk and expense where BornWild determines that your physical or mental condition renders you unfit for travel or you represent a danger to yourself or others.
Pregnancy is considered a medical condition and must be disclosed to BornWild at the time of booking. The BornWild may refuse to carry pregnant women over 24 weeks. BornWild may refuse to carry anyone with certain medical conditions if reasonable accommodation or alternatives cannot be arranged.
You are responsible for assessing whether a Tour is suitable for you. You should consult your physician to confirm your fitness for travel and participation in any planned activities. You should seek your physician’s advice on vaccinations and medical precautions. BornWild does not provide medical advice. It is your responsibility to assess the risks and requirements of each aspect of the Tour based on your own unique circumstances, limitations, fitness level and medical requirements.
Travel with BornWild may involve visiting remote or developing regions, where medical care may not be easily accessible and medical facilities may not meet the standards of those found in your home country. The condition of medical facilities in the countries you may visit on your Tour varies and BornWild makes no representations and gives no warranties in relation to the availability or standard of medical facilities in those regions.
Any special requirements must be disclosed to BornWild at the time of booking. BornWild will use reasonable efforts to accommodate special requirements or requests but this is not always possible given the nature of the destinations visited and availability of options outside a planned itinerary. Certain activities may be inaccessible to you if your mobility is limited in any way. All food allergies and dietary restrictions must be disclosed to BornWild at the time of booking but BornWild cannot guarantee that dietary needs or restrictions can be accommodated. Any special requests or requirements do not form part of these Terms or the contract between you and BornWild and BornWild is not liable for any failure to accommodate or fulfill such requests.
Anyone under the age of 18 on the date of first travel is considered to be a minor. Our tours are strictly 18 years and over. We do not allow minors on our tours unless discussed with BornWild prior to booking.
Mandatory Insurance Requirements
You must have travel insurance with a minimum medical, evacuation and repatriation coverage of minimum $200,000. Covering all applicable dates of travel with BornWild. This insurance must cover personal injury and emergency medical expenses. We urge you to insure your possessions. All items of value, including jewelry, electronics, sentimental trinkets, etc., should be left at home, unless they’re absolutely necessary for the trip. Hotel safes, storage rooms, and BornWild transportation vehicles do not guarantee their safety. Please note that neither hotels nor BornWild are responsible for lost or stolen items. Cell phones, important documents and passports should be kept with you at all times.
The Applicant shall pay BornWild an initial $500 non-refundable deposit per person participating when applying to join the tour. The deposit amount is different to each tour.
The deposit will be deducted from the final balancing amount to be paid.
The final date for paying the entrance fee will be 3 months before departure for the event. At this point your deposit is fixed for the particular event.
If payment is not made on-time, your reservation may be subject to cancellation. In such an event, no refund of deposit will be given.
We reserve the right to invoice or re-invoice participants for the correct price, in case of typo, computer, or human error.
We do not accept responsibility for any payments made by you to companies posing to sell our tickets unless verified by ourselves.
Cancellations must be sent to us in writing, via mail or e-mail. Cancellations will be effective based on the date of postmark or email receipt and confirmation of receipt must be received from BornWild. If you must cancel your reservation, your cancellation fee will be determined according to the policy outlined below. Exceptions to our cancellation policy cannot be made for any reason, including weather, terrorism, civil unrest or personal emergencies. There is no refund for arriving late or leaving a trip early. In addition, any fees charged by airlines or third-party service providers as a result of your departure will be billed to you.
Cancellation made after deposit made and up to 3 months prior to departure - No Refund.
Cancellation made after full payment has been received, up to 3 months prior to trips start date - Full Refund except for Administration fee of $200 to be withheld from amount refunded.
Cancellation made within 3 months of the trips start date - No Refund.
Cancellation by participant
You may cancel your booking by notifying BornWild. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by BornWild and are expressed as a percentage of the total price paid for the cancelled Tour, product or service (excluding any insurance products).
Cancellation of a Tour:
(a) Cancellation received 60 days or more before departure of first product or service in relevant booking: Lifetime Deposit will be held by BornWild in accordance with these Terms, the remainder of the payments made to BornWild in respect of the cancelled product will be refunded.
(b) Cancellation received 59-30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by BornWild in accordance with these Terms, an amount equal to 50% of the remainder of the payments made to BornWild in respect of the cancelled Tour will be refunded.
(c) Cancellation less than 30 days before departure of first product or service in relevant booking: Lifetime Deposit will be held by BornWild in accordance with these Terms, and no further refund will be payable.
For certain products of services BornWild, including bookings on or related to the M.S. Expedition [include anchor link to bottom], alternative cancellation terms may apply. BornWild will advise you of any such requirements prior to confirmation of the applicable booking.
Cancellation of Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities booked directly with BornWild:
(a) Cancellation 31 days or more before departure: you will receive a full refund in respect of cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities.
(b) Cancellation 30 days or less before departure: No refund will be payable in respect of any cancelled Arrival Transfers, Pre and Post Night Accommodations, My Own Room and optional activities.
Cancellation of event
BornWild reserves the right, in an event that it considers necessary to do so or due to a minimum number of participants being reached, acting reasonably, to cancel the Event or to alter or reduce the course including the starting and finishing point at any time including the time during which the Event may be underway. The sole decision as to the cancellation, alteration or curtailment shall reside with BornWild and in no circumstances shall you have any claim arising from such cancellation, alteration or curtailment under this clause other than a claim that arises out of any matter which is a reasonably foreseeable consequence of a breach by the Event Organiser or as a result of the Event Organiser’s negligence.
Changes made by BornWild: BornWild may modify your itinerary where reasonably required in its sole discretion. If BornWild makes a change affecting at least one in three - seven full days of the itinerary or which materially affects the character of event in its entirety, the BornWild will provide notice to you as soon as reasonably possible, provided that there is sufficient time to do so before departure.
Once a Tour has departed, itinerary changes may be necessary as a result of unforeseen circumstances, operational concerns, or concerns for your health, safety, enjoyment or comfort. Any changes are at the discretion of BornWild. You acknowledge that you must have reasonable financial resources to cover incidental expenses during all travel with BornWild, whether or not such expenses arise from a change of itinerary, and BornWild is not liable for your failure to prepare adequately for travel and unforeseen circumstances which may arise during travel. BornWild will not be liable for any indirect and or consequential losses associated with any changes to a booking or itinerary.
Changes made by you: You are responsible for ensuring that information provided to BornWild is accurate and up-to-date. Any changes to your name on any booking are subject to BornWild’s approval. Any changes to a booking depend on availability and are subject to the BornWild’s approval and these Terms. Any extra costs incurred for making the change will be charged to you along with an administrative fee.
Images & Marketing
You agree that, while participating in any Tour, images, photos or videos may be taken by other participants, BornWild or its representatives that may contain or feature you. You consent to any such pictures being taken and grants a perpetual, royalty-free, worldwide, irrevocable license to BornWild, its contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.
You are responsible for respecting the authority and following the directions of the Trip Leader and/or tour guides during the adventure. We may exclude you from participating in any part or all of the trip, if in our sole discretion, your condition of behavior renders you unfit for the adventure or unfit for continuation once the trip has begun. Unfitness may include, but is not limited to, any behavior that regardless of its cause is inappropriate or offensive or interferes with the delivery of trip services, or may constitute a hazard or an embarrassment. We will not be liable for any other loss or fees that may arise as a result of this decision.
We are not responsible for the behavior of any other trip participants towards you.
You agree to release us from liability for any matter for which we disclaim liability under this agreement. You agree to indemnify us from and against our liability to third parties arising out of your or your companions’ actions or omissions.
You have the right to skip trip activities, though no refund will be given for the unused portion of any trip.
In the event that delays occur from events beyond our control, and they result in extending your stay, you will be responsible for your own transfer, hotel, and meal costs.
You are solely responsible for your luggage and property during this trip.
By signing up for this trip, you certify that you do not have any mental/physical/other condition that would create a hazard for you or any other participants.
In the event of the Event failing to start or having started being abandoned before its conclusion or in the event of a Team/ individual withdrawing from the Event, in each case, by reason of force majeure which shall include (but not by way of limitation) outbreak of hostilities, civil commotion, riot, riotous assembly, storm, hurricane, tempest and other acts of God and other supervening impossibilities not capable of avoidance by the Event Organiser, then the Event Organiser shall not be required to refund any monies received under the Contract, not withstanding the provisions of any other terms and condition hereof and the Applicant shall still be liable for the payment of the Fees on the due date for payment thereof.
By accepting all of the above terms and conditions in their entirety while participating in the Activity, any disputes between you and BornWild shall be resolved only in a state of federal court within the jurisdiction of the United States and in accordance with the law of the State of New York. In no event will BornWild be liable for anything and you hereby waive all rights to punitive damages.
These Terms and Conditions may not be amended or modified except in a writing signed by a duly authorized representative of BornWild.